Agent | Portal Changes & FAQs

• No change for agents with an existing CopperPoint ID and login credentials.
• Agents new to the CopperPoint Portal: please email portaladmin@copperpoint.com to receive a new login ID

• Users will now be able to use a single email to access and combine multiple accounts.
• Please send a request with your account information to portaladmin@copperpoint.com for more details.

• All Alaska National workers’ compensation claims can now be reported on the CopperPoint portal, expediting claim handling process.
• This includes claims that are handled by CorVel and Argonaut as well, so you now have one spot for all of your workers’ compensation clams reporting.
• Claim details for Alaska National workers’ compensation will no longer be maintained on the Alaska National portal. All workers’ comp claim information is available on CopperPoint portal.
• Please note that P&C claims should still be reported on the Alaska National portal. 

• Additional claim information, including adjuster contact info, adjuster notes, and financial information presented in new, accessible format.
• A new report, Detail Loss Extract, has also been added.

• CopperPoint is implementing a new medical provider network for all workers compensation policyholders who have coverage in California.
• These insureds are required to update their posting (DWC-7). Updated posters can be found in the Claims Kit. (POSTER - DWC- 7 Notice to Employees Poster)
• A communication will go out to all impacted policyholders advising them to make this update.

• Eligible submissions less than $25,000 Written Premium (for business domiciled in California: $50,000 Written Premium) will receive faster market reservation, quicker confirmation of appetite eligibility, and quote and bind within minutes.
• Access the small business appetite

• Billing will expand flexibility and customization in receiving and paying invoices, by allowing the ability to bill at the account or policy level, or a combination of both.

• We are expanding our systems support footprint, reference the coverage availability map for updates.

• Alaska Assigned Risk & Washington USL&H Assigned Risk Plan (WARP)
  • As new and renewal policies are bound effective 8/1/24 and later, a new policy number format will be used. This will include a two-digit prefix identifying the policy type plus a unique seven-digit number.
• California Large Accounts
  • As new and renewal policies are bound effective 8/1/24 and later on Pacific Compensation paper, a new policy number format will be used. This will include a two-digit prefix identifying the policy type plus a unique seven-digit number
• Southwest & California Middle/Small
  • As new business is bound effective 8/1/24 and later a two-digit prefix identifying the policy type will now be included in the policy number
  • As renewals are bound effective 8/1/24 and later, the two-digit prefix identifying the policy type will be added to the expiring policy number

Prefixes will be applied to workers compensation policies as follows:

• Alaska Assigned Risk & Washington USL&H Assigned Risk Plan (WARP)
  • Not Applicable
• California Large Accounts/ Southwest / California Middle Small
  • We have updated filings for blanket and specific Waivers of Subrogation for new and renewal policies beginning 8/1/24 for streamlined definition and calculation of premium.
    • Blanket Waivers of Subrogation
      • A single state will be selected for rating purposes, but the form will afford coverages for operations performed with contractual obligation in all states on the policy.
      • Minimums apply, e.g., $250.
    • Specific Waiver or State Waiver of subrogation
      • A single state will be selected for rating purposes, but the form will afford coverages for operations performed with contractual obligation for the entity in all states on the policy.
      • Minimums apply, e.g., $100.

• Alaska Assigned Risk and reciprocal states
• Washington USL&H Assigned Risk Plan (WARP)
  • Washington USL&H exposures only
• California Large Accounts/ Southwest / California Middle Small
  • We have expanded our footprint to 21 states to support our multi-state policyholders domiciled in our core 11 states.
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Core (Domicile) States

• We will continue to use fronting partner relationships to accommodate exposures in other states as needed.

• Alaska Assigned Risk & Washington USL&H Assigned Risk Plan (WARP)
  • Not Applicable 
• California Large Accounts/ Southwest / California Middle Small
  • We’ve expanded our product capabilities to support large customers.

Our Quote Packets have been redesigned for consistency with the CopperPoint family of companies, with an updated logo for quotes effective 8/1/24 and later. We’ve reduced the number of pages, but you’ll find the same great coverage details.

Here are the main features for:

Alaska Assigned Risk & Washington USL&H Assigned Risk Plan (WARP)
California Large Accounts
Southwest / California Middle Small

• Summary of total gross payroll
• If multiple rating groups apply, manual premium sub-totals by rating group will display.
• New “Coverages, Conditions, Exclusions Extension” page provides a list of applicable forms and workplaces including Waiver of Subrogation where applicable.
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